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The estimated delivery time in India is 8-14 Working Days.There are shipping charges for deliveries in India. In case COD (Cash On Delivery) is selected then there will Cash On Delivery charges .

Customer made to order like "Fall and Pico" and "Blouse Stitching" will require additional 2-3 days before the package is sent to Courier service. 

**We are experiencing processing and shipping delays due to covid-19.**

Octroi charges are levied by state governments when product enters the state. It is a charge for allowing transit of good through the jurisdiction.

Any Octroi charges asked by the Courier company is payable by the Customer. Courier company will collect the Octroi amount from the recipient at the time of delivery. A receipt for the same will be provided.

Octroi is charged in following states:
Maharashtra

Koshli Arts and Crafts Enterprise delivers orders to all pin codes via Fedex, Bluedart , DTDC and other courier partners.

Pincodes that are not covered by Fedex, Bluedart & DTDC are shipped via Speed Post / India Post.

Feel free to place your order and we'll make sure it gets delivered to you on time!

Cancellations

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please Email Us at support@koshalcrafts.com

Refunds 
We will notify you once Cancellation is completed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

🔙 RETURN AND REFUND POLICY 🔙

✅ We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for a saree or any handloom products. For Terracotta items, we need a damage photograph on the same day of receiving the products. 📅🛍️

To be eligible for a return, your item must meet the following criteria:
👉 In the same condition as received
👉 Unworn or unused
👉 With tags intact
👉 In its original packaging 🎁
👉 Receipt or proof of purchase required 🧾

To start a return, please contact us at koshali.crafts@gmail.com. 📧 If your return is accepted, we'll provide you with a return shipping label 📦, along with detailed instructions on how and where to send your package. ❗

📸 As part of the return process, we kindly request our customers to create a video while packing the saree before sending it back to us. Please share the video with us on WhatsApp at 7008267680. This helps ensure a smooth return experience. 🎥

Please keep patience during the entire return process. 🙏 Our team will do their best to assist you.

If you have any further questions or concerns regarding your return, feel free to contact us at koshali.crafts@gmail.com. We are here to help! 😊

🔄 Step-by-step Return Process:
1️⃣ Contact us at koshali.crafts@gmail.com to initiate your return.
2️⃣ If approved, we'll provide you with a return shipping label and instructions.
3️⃣ Pack the saree carefully and create a video while packing.
4️⃣ Send the package back to us using the provided shipping label and follow the instructions.
5️⃣ Once we receive and inspect your return, we'll notify you about the refund status.
6️⃣ If approved, you'll be automatically refunded through your original payment method. Please note that the refund may take some time to process and appear on your bank or credit card statement.

🙌 Thank you for choosing Koshali Crafts! We appreciate your support and understanding. If you have any questions or need further assistance, don't hesitate to reach out. 💕