The estimated delivery time in India is 8-14 Working Days.There are shipping charges for deliveries in India. In case COD (Cash On Delivery) is selected then there will Cash On Delivery charges .

Customer made to order like "Fall and Pico" and "Blouse Stitching" will require additional 2-3 days before the package is sent to Courier service. 

**We are experiencing processing and shipping delays due to covid-19.**

Octroi charges are levied by state governments when product enters the state. It is a charge for allowing transit of good through the jurisdiction.

Any Octroi charges asked by the Courier company is payable by the Customer. Courier company will collect the Octroi amount from the recipient at the time of delivery. A receipt for the same will be provided.

Octroi is charged in following states:
Maharashtra

Koshli Arts and Crafts Enterprise delivers orders to all pin codes via Fedex, Bluedart , DTDC and other courier partners.

Pincodes that are not covered by Fedex, Bluedart & DTDC are shipped via Speed Post / India Post.

Feel free to place your order and we'll make sure it gets delivered to you on time!

Cancellations

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please Email Us at support@koshalcrafts.com

Refunds 
We will notify you once Cancellation is completed. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return for saree. For Terracotta items we need a damage photograph on same day of receiving of products.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at koshali.crafts@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at koshali.crafts@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.